For Australian Customers:

For full price items, we offer a refund to your original payment method or store credit within 14 days of your order's delivery date.

A $6.50 return label fee will be deducted from your refund or store credit. Refunds are also subject to a $10 restocking fee.

Start Your Return:

Initiate your return by emailing our concierge at hello@astaresort.com with your order number.

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, we recommend returning the unwanted item as soon as possible for store credit and using this to re-purchase the new item

Important Information

Discounted & Sale Products: 

• All sale items are final sale. No refunds, exchanges, or store credits will be issued.

Return Conditions:  

• Items must be in original condition, unworn, unaltered, unwashed and with their tags attached. Take caution when trying on garments, as we will not accept them if they have makeup marks, stains and/or smell of perfume or body odor. 
• Swimwear must have hygiene stickers in place.  
• Refunds may not be issued for items that are worn, altered, washed, damaged, or don’t meet our above return conditions. Any such items would be returned to the customers at their expense. 

Refunds and Shipping Costs:

• Initial shipping charges and return postage costs are non-refundable, except for faulty items.  
• Store credit will be processed within 5-7 business days after the returned item is inspected at our warehouse.

Faulty Items

• If you believe your item is faulty, please contact us at concierge@astaresort.com and we are happy to repair or replace the item for you if it is deemed a product fault. Refunds are only issued in the event that we are unable to repair or replace the item for you.

Need Help?

If you have difficulties with initiating your return, have eligibility questions, or need assistance with a specific return inquiry, contact us at concierge@astaresort.com